GreatEggs.com | IVF | Forums | Free classifieds

My experience with Loving Donation turned from great to just bearable.

Loving Donation was great at the beginning. The New Client Coordinator was responsive and quick in responding my email. The President was also very professional and informative. I thought I found a great agency to work with!

However after the cycle started, the communication with LD staff went below my expectations. It took them a while to respond to my email, sometimes over a week. They even disappeared for over 2 weeks on several occasions without updating me on the donor's status and her well being. Since it was an anonymous donation, all I wanted from Loving Donation was to inform me about my donor once a week, but they never fulfilled my request.

After the retrieval, Loving Donation contacted me once to let me know that the donor was fine and enjoyed her stay here (in my city) and never contacted me again. I initiated the contact with them 4 weeks after the ET to find out what was going on with my left over fund just to find out that they had not finished putting all the travel expenses in their systems and they would need more time to put things together.

One thing that Loving Donation should have been more clear was that their FED-EX charges. They never let me know or stated anywhere on their website that they would charge me for FED-EX, their preferred mail delivery provider. It was a surprise to see FED-EX charges showed up on our expense report. I assumed that all the mailing charges were included in the agency fee.

There are some good points about Loving Donation. First, the agency fee, lawyer, and the donor compensation are reasonable. Second, they have a lot of donors. Finally, they provide donors' detailed information on their website.

I WOULD JUST LIKE TO SAY THAT I WAS A DONOR TWICE WITH THIS AGENCY. I WOULD NOT RECOMMEND THEM TO ANYONE. THEY DO NOT TREAT THEIR DONORS FAIR OR WITH MUCH RESPECT. ALL WE ARE IS JUST A PAY CHECK TO THEM. ON MY FIRST DONATION THEY FAILED TO SEND OVER A CREDIT CARD AUTHORIZATION TO MY HOTEL AND THE HOTEL CHARGED MY CREDIT CARD OVER $1300 AND IT TOOK ME OVER A WEEK TO GET MY FUNDS BACK. THE AGENCY DID NOT SEEM AT ALL WORRIED ABOUT THIS. I AM A COLLEGE STUDENT AND I AM DEFINTIELY NOT RICH ENOUGH TO JUST LET THAT MUCH MONEY LEAVE MY BANK ACCOUNT OVER THEIR MISTAKE.

ALSO THIS AGENCY TOOK SEVERAL MONTHS, MANY PHONE CALLS, AND MANY LETTERS BEFORE THEY DECIDED TO PAY SOME OF MY MEDICAL BILLS. I HAD BILLS ACTUALLY TURNED OVER TO A COLLECTION AGENCY BECAUSE OF THEIR INCOMPETENCE.

ALSO AFTER MY CYCLE THEY DID NOT EVEN CALL TO SEE IF I WAS OK. COME ON YOU HAVE TO HAVE MORE SOCIAL SKILLS THAN THIS TO BE IN THIS TYPE OF BUSINESS. WHERE IS THEIR COMPASSION FOR THE DONORS. WE ARE PEOPLE TOO!

I was a donor with this agency as well. They were very nice and responsible at first. However, once I was matched, the donor coordinator, Faith did not respond to calls for a few days when I contacted her about the status of my contract. Two months after being matched they contacted me and said they had been calling the wrong number for the couple all along and thats why it was taking so long to hear their response to my only request for the contract which was that I wanted to know if a live birth occured. I went ahead with the cycle and I didn't have any complaints except 7 months after my cycle I continue to receive collection notices about unpaid medical bills. I have faxed the bill to them twice and Faith said it would be taken care of. I received another collection notice yesterday. I haven't checked to see if its on my credit report but I am planning to . a house soon, so I'm going to check and see if this bill is on there. I think that they do not have very much respect for their donors.

I was a donor with this agency as well. They were very nice and responsible at first. However, once I was matched, the donor coordinator, Faith did not respond to calls for a few days when I contacted her about the status of my contract. Two months after being matched they contacted me and said they had been calling the wrong number for the couple all along and thats why it was taking so long to hear their response to my only request for the contract which was that I wanted to know if a live birth occured. I went ahead with the cycle and I didn't have any complaints except 7 months after my cycle I continue to receive collection notices about unpaid medical bills. I have faxed the bill to them twice and Faith said it would be taken care of. I received another collection notice yesterday. I haven't checked to see if its on my credit report but I am planning to . a house soon, so I'm going to check and see if this bill is on there. I think that they do not have very much respect for their donors.