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Our experience with Dr. Del Valle was not very comfortable.

I WILL NOT RECOMMEND ANYBODY TO USE THEIR SERVICE, ESPECIALLY YOU ARE PAYING A LOT FOR IVF. BELOW ARE THE DETAILS:

1. BAD CUSTOMER SERVICE
As we need a donor for our IVF, all they do is throw us to an agency in Florida to look for a donor. The \"donor co-ordinator\" in Dr. Del Valle's office never answer any of our questions about donor, not even how the procedures will be co-ordinated. She will just say \"You should ask the donor agency\".
Their Florida donor agency has bad customer service too. Promise to call us back for phone consultation, but never call back.

2. FEELING VERY PASSIVE
Nobody informed us what the whole procedures/steps will be eventhough we asked. We felt like we were hanging in the air passively and wait for their next act without knowing what's next.
Everytime when we asked for what will be the next step be, always no accurate reply, just tell me to be there in the next appointment. When I asked Dr Del Valle to describe to me the whole picture, he just told me \"You have to trust people, we are the professionals, don't worry.\"
That really makes me worry, is that we have the right to know what's going on?

3. ALL THEIR COST ARE MUCH HIGHER THAN THE OTHER CLINICS EVEN MORE THAN THOSE REPUTABLE CLINIC IN US. DR. DEL VALLE ASKED US TO DO EXPENSIVE TEST WHICH OTHER CLINICS NEVER ASKED. WHEN I ASKED HIM WHY, HE JUST SAID OUR TEST ARE MUCH MORE DETAILS AND THROUGH.
Like the sperm wash test (done in his lab,the one right next to his office) is $100 more expensive than the other clinic. The DNA test he asked us to do (according to him, has to be in Montreal his affiliated lab) is 200-300 more than other clinic. Finally we found out our DNA case can be covered by OHIP (the government).

OVERALL, WE DID NOT HAVE GOOD FEELINGS WITH THEM, SO WE FINALLY DECIDED TO CHANGE TO ANOTHER CLINIC. THEY GAVE US A FEELINGS THAT THEY CHARGE A LOT, BUT DON'T CARE A LOT. MIGHT BE ON THE SURFACE THEY LOOKED LIKE THEY CARE, BUT ACTUALLY NOT REALLY.

Good Luck to all of you!

We also have concerns about this clinic and the one egg donor agency it uses, Our Fairy Godmother. The donor agency is run by a former employee of Repromed, and as soon as the money exchanged hands, she was gone, without even so much as a receipt. I called her once using a phone number given to me by ReproMed, and Cathy asked me not to call her again, but to use the email instead. I felt insulted, considering I was paying her over $20 000.00

Dr. DelValle is the only doctor working at the clinic, so, if there is a problem with another patient, you are left waiting two hours or more. In addition, I had not menstruated for TWO YEARS before we did the fresh cycle with the donor eggs. According to other doctors, that should not have happened, and I should have had a few menstrual cycles with HRT before going ahead with the IVF. I questioned Dr. DelValle at the time, and he said not to worry, and the donor had started her injections, so it was too late to stop her cycling. In hindsight, since the fresh IVF failed, I believe it was extremely poor coordination on the part of the clinic.

Similar to the other posting, we paid a lot in additional tests we felt we did not need; they had been recently done at other clinics. Dr. DelValle also repeated tests on the donor that her US clinic had performed, and when we asked about this and challenged his testing procedures, he took off a mere $200.00 from our thousands-of-dollars bill.

One of the most horrifying things Dr. DelValle did occurred during our second IVF attempt with frozen embryos. I was on the table, awaiting the embryos, having psyched myself up to be uber-positive for just this moment, when he came in and told me only half the embryos survived the freeze - thaw process, so we were left with only 2 embryos and this would be our final attempt. Talk about pressure! I started to cry on the spot, laying there, my crotch exposed to the world, obviously upset. Why THAT moment was selected to tell us the other embryos did not survive is beyond me.

The good news is, we are never going back there and have booked ourselves in with a different clinic.

Hi there,

Very sorry for your terrible experience with Dr. Del Valle. But you have done a good thing disclosing this unacceptable practice. Hope more people read our message and stop more disaster.

I am thinking how we can get our message reach out to more intended parents cause the frustration and devastating feeling can hurt deeply.

Pls keep in touch.

OMG!!! am I glad I looked at theese posts. I'vd had ba dexperience with obs and gps over the years and don't need anymore. I hope you found better sevice at the new clinic. How are things progressing for you both??? Keep me updated!!

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